Tuesday, May 12, 2009

Warning : Estoril Restaurant, Downtown

We found cockroaches in our drink and in the tomato soup last Thursday night at ESTORIL . I would recommend avoiding this place.
When we complained, the management tried to convince us that they must have flown in when the door was opened and just shrugged their shoulders. The only thing they offered was to replace the drink and soup. But we could not eat another bite after these two simultaneous discoveries and just left the rest of the food (that we did pay for) and walked out.

The Management was completely nonchalant and unapologetic about the episode and that was most galling. Even if the Management did not have the courtesy or the wherewithal to waive our bill, the least we expected was an apology, but there was absolutely no chance of that happening, the way things were going.

This place is best avoided.

1 comment:

WEM said...

I'm a huge fan of Estoril, and I've never had an experience remoetely resembling yours. Still, no excuses for that sort of thing.
Last time I went a couple of weeks ago, it was clean, and the service was friendly as usual.


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